Privacy Policy

1. Who We Are

NeuralisAI ("we", "our", or "us") is an AI transformation services company operating as a business unit under Hawk International FZ LLC, a company registered in the Emirate of Fujairah, United Arab Emirates (UAE Free Zone, License No. 13736/2018).

NeuralisAI designs, builds, and deploys custom AI systems for enterprise clients across hospitality, food & beverage, education, global trade, and fashion industries.

Registered Address: Fujairah Free Zone Authority, Fujairah, United Arab Emirates
Contact Email: contact@neuralisai.ai

2. Data We Collect

Information You Voluntarily Provide

When you fill out our contact form, you may provide:

• Contact information: First name, last name, email address, company name
• Business context: Industry, company size, role
• Message content: Your inquiry, business challenge, or project description

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address (anonymized where possible)
• Pages visited and time spent on each page
• Referring website or source
• Date and time of your visit

We use this data solely to understand how visitors use our site and to improve user experience. This data is collected via cookies and server logs.

3. How We Use Your Data

We use your data for the following purposes, and only for purposes compatible with the original collection intent:

• Responding to inquiries: To reply to messages submitted via our contact form and match you with the appropriate team member
• Business development: To assess potential partnership or client fit and follow up with relevant materials
• Service improvement: To analyze how visitors use our website and identify opportunities to improve content and navigation
• Communication: To send you information you have requested, with your consent
• Legal compliance: To comply with applicable laws, regulations, or lawful government requests

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data only on valid legal bases:

• Consent (Article 6(1)(a)): Where you voluntarily submit the contact form, you consent to us using your information to respond to your inquiry
• Legitimate interests (Article 6(1)(f)): For analytics data, we rely on our legitimate interest in understanding and improving our website's performance, balanced against your privacy rights
• Contract (Article 6(1)(b)): If you become a client, we process data as necessary to perform our service agreement with you

5. Data Sharing

We do not sell, rent, or trade your personal data. Your information is shared only in the following circumstances:

• Internal team: Your inquiry may be shared with relevant NeuralisAI or Hawk International team members to route your message appropriately
• Service providers: We use trusted third-party service providers (e.g., cloud infrastructure, email delivery) who process data on our behalf under strict data processing agreements
• Legal obligation: We may disclose data if required by law, court order, or governmental authority
• Business transfer: In the event of a merger, acquisition, or sale of assets, data may be transferred to the acquiring entity under equivalent privacy protections

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy:

• Contact form submissions: Retained for up to 24 months from the date of submission, unless a client relationship is established, in which case data is retained per our contractual obligations
• Analytics data: Retained for up to 14 months in aggregated, anonymized form
• Cookie data: Retained according to the duration specified in our Cookies section

After these periods, data is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data ("right to be forgotten")
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time where processing is based on consent
• Lodge a complaint: File a complaint with your local data protection authority

To exercise any of these rights, contact us at contact@neuralisai.ai. We will respond within 30 days.

8. Data Security

We implement industry-standard technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration, including:

• Encrypted data transmission (TLS/SSL)
• Access controls and least-privilege principles
• Regular security reviews of our infrastructure
• Secure cloud hosting with enterprise-grade providers

While we strive to protect your data, no method of electronic transmission or storage is completely secure. If you have concerns about a data breach, please contact us immediately at contact@neuralisai.ai.

9. Cookies

Our website uses cookies and similar technologies. For full details on which cookies we use and how to manage your preferences, please see our Cookie Policy (below).

When you first visit our site, you will see a clear cookie consent banner giving you the choice to accept or reject non-essential cookies. Your preference is stored for 12 months.

10. Third-Party Services

Our website may include links to or integrations with third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal data.

Third-party services we may use include:

• Google Fonts: For typography (see Google Privacy Policy)
• Cloud hosting infrastructure: For website hosting and data storage
• Email delivery services: For sending responses to contact form submissions

11. International Data Transfers

NeuralisAI is headquartered in the United Arab Emirates. Data collected from visitors in the EEA or other jurisdictions with data protection laws may be transferred to and processed in the UAE, which has its own data protection framework.

Where we transfer data internationally, we ensure adequate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, in accordance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Post a notice on our website for 30 days prior to significant changes taking effect
• Where required by law, seek your consent to material changes

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

NeuralisAI / Hawk International FZ LLC
Fujairah Free Zone Authority
Fujairah, United Arab Emirates
Email: contact@neuralisai.ai

If you are located in the EEA and believe we have not addressed your concern satisfactorily, you have the right to lodge a complaint with your local supervisory authority.